5 Easy Steps to Improving Your Security Guard Service
What we have found is that most security guard businesses are capable of providing the support that property supervisors want, but also often do not due to a lack of continuing excellent management processes.
Safety guard businesses are unlike any vendor a property supervisor usually hires. If you employ a painter, you can see whether they are doing their jobs by looking at the walls. But when you employ a security guard company, how often can you see whether the guard company is performing their job including running background checks and drug screenings, providing good training to your own guards, and effectively tracking and supervising your guards. In the majority of instances they likely are, but it’s crucial to employ a system of verification and quality management to ensure that issues connected with the deficiency of performing these jobs do not begin to happen.
In this guide we’ll discuss five (5) easy steps to improving your security guard service and achieving what you imagine as your ideal building site security guard.
Display Your Guards Qualifications
In many nations, guards are mandated to have a predetermined level of training before they can begin working as security guards. If your state is among those states, ensure your security guard company is compliant.
If you’re in a country where there are no state requirements for shield certificate, then inquire into the sort of training that is being supplied by your security provider and ask yourself does it seem adequate.
It is also the security guard company performing history and drug screenings on all of your defenses BEFORE they send them to your own property? If they are, they ought to be providing you with verifications. If not, why?
Another excellent way to display whether the guard is a fantastic match for your property is to perform a brief”interview” to get a sense of the guard and also to explain your expectations. This first conversation can tell you a lot about what to expect from this guard and it provides you a chance to request another guard if you feel it is necessary.
Evaluate Guard Training
Though most security guard businesses have a very thorough orientation that introduces each guard to the company itself, in several circumstances the shield’s orientation to his assigned land isn’t as complete. We call the orientation to the assigned land”Site Specific Training”. Learn What your website specific training resembles:
• Can it happen at your property?
• Who does the training?
• How long is each new officer trained?
• How long can the security company double lender?
• How thoroughly are your post orders clarified?
Determine the response to each of these questions and be certain they fit with what you believe is sufficient. You should even consider sitting in on your security guard business’s orientation and also your website special training to get an understanding of what goes on preparing a guard to operate at your property.
Guard supervision is among the main factors of good security guard support. When security businesses provide poor oversight, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Deficiency of oversight also removes the chance for the guard to understand and better understand their duties. When the guards are not being supervised, they begin to feel their work isn’t significant and they begin to find themselves as less of a part of the security group. When guards do not feel as part of your group it generally contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors may not be included. If your contract doesn’t require on-site supervision, how can your security guard company remotely supervise its guards? Outside of the normal security company field manager spot checks, the 2 methods of remote oversight that prove most successful are: Officer Tour Tracking Systems
If your guards are required to produce rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a remote way of tracking the guards while they are in your property. These tracking systems permit the security guard company to track the log and time the activity of these guards while they are making rounds to various areas in your property. Many Officer Tour Tracking Systems can create reports that enable the security guard company to quickly get an understanding of whether the guard is making rounds. The property manager should also be given with an abridged version of those reports. Manufacturers of such systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that using a system for guards to check in regularly with the security guard provider provides a way of earning certain each guard is secure and alert. By having guards check-in regularly together with the security guard company, at least each 30 minutes, guards believe their security is important and being awake and alert is also an significant part their job.
Inspect Your Guards
After hours inspections of your guards are almost always great ways of finding out exactly what is occurring with your security as you are not there. During these inspections, be sure to ask your security guards questions about their duties and responsibilities to ensure they understand their jobs. In reality, we suggest getting your security guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) by a licensed security consultant as part of your continuing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Remember, when selecting a security consultant be sure the consultant isn’t actually a security guard company. If so, your audit is sure to develop issues with your current security guard company.